Movement for Mind & Body

Booking & Reservations     

• All classes and sessions must be booked in advance through Momence.
• Clients are encouraged to arrive 5 to 10 minutes early for class. 
• Please do not arrive more than 10 minutes prior to class time, as another session may still be in progress. 
• Late arrivals may not be admitted once class has started for safety reasons.
• All purchases are non-refundable and non-transferable.

Cancellation Policy

• Group classes require at least 12 hours notice to cancel or reschedule.
• Private or duet sessions require at least 24 hours notice to cancel or reschedule.
• Late cancellations will result in a forfeited class/session or cancellation fee.
• No-shows will be charged in full and may lose the session credit.

Waitlist Policy

• Clients added from the waitlist will be automatically confirmed into class up to one hour prior if a spot opens.
• It is the client’s responsibility to remove themselves from the waitlist if they no longer wish to attend.
• Standard cancellation policies apply once added from the waitlist.

Studio Etiquette

• Grip socks are required for all sessions.
• Please silence cell phones before class begins.
• Please avoid wearing lotions or oils that may make equipment slippery.
• Respect fellow clients and maintain a calm, welcoming environment.

Equipment Care

• To protect studio equipment, please avoid clothing or accessories with zippers, sharp buttons, rhinestones, or hair clips that may damage upholstery.
• Equipment may only be used under instructor supervision.
• Clients are expected to wipe down equipment after use if requested.

Packages

• All class packages are non-refundable and non-transferable.
• Packages expire according to the terms listed at purchase.
• Clients may roll over up to 1 unused class for 7 days beyond the package expiration date.
• Additional unused classes expire automatically after the package expiration date.
• Intro offers and promotional packages do not roll over unless otherwise stated.
• Extensions outside of the 7-day rollover window are not guaranteed and are granted at the discretion of CoreSync Pilates.

Retail Purchases

• All retail sales are final unless the item is defective.
• Grip socks and personal items may not be returned once opened or worn.

Health & Safety

• Clients should inform instructors of injuries, pregnancies, medical conditions, or physical limitations prior to class.
• Participation while injured or pregnant is at the client’s own discretion and responsibility.
• CoreSync Pilates reserves the right to refuse participation if safety concerns arise.

Children & Guests

• For safety reasons, children may not accompany clients into the studio during sessions.
• Only registered clients may participate in classes or use equipment.

Photography & Social Media

• Photos or videos may occasionally be taken for promotional purposes. Clients may opt out at any time by notifying the instructor.