Policies

Booking & Reservations

All classes and sessions must be booked in advance through Vagaro.
Clients are encouraged to arrive 5–10 minutes early for class.
Please do not arrive more than 10 minutes prior to class time, as another session may still be in progress.
Late arrivals may not be admitted once class has started for safety reasons.
All purchases are non-transferrable unless approved by management.

Cancellation Policy

Group classes require at least 12 hours notice to cancel.
Private or duet sessions require at least 24 hours notice to cancel or reschedule.
Late cancellations may result in a forfeited class/session or cancellation fee.
No-shows will be charged in full and may lose the session credit.

Waitlist Policy

Clients added from the waitlist will be automatically confirmed into class if a spot opens.
It is the client’s responsibility to remove themselves from the waitlist if they no longer wish to attend.
Standard cancellation policies apply once added from the waitlist.

Studio Etiquette

Equipment Care

To protect studio equipment, please avoid clothing or accessories with zippers, sharp buttons, rhinestones, or hair clips that may damage upholstery.
Equipment may only be used under instructor supervision.
Clients are expected to wipe down equipment after use if requested.

Packages

All class packages are non-refundable and non-transferable.
Packages expire according to the terms listed at purchase.
Clients may roll over up to 1 unused class for 7 days beyond the package expiration date.
Additional unused classes expire automatically after the package expiration date.
Intro offers and promotional packages do not roll over unless otherwise stated.
Extensions outside of the 7-day rollover window are not guaranteed and are granted at the discretion of CoreSync Pilates.

Retail Purchases

Health & Safety

Clients should inform instructors of injuries, pregnancies, medical conditions, or physical limitations prior to class.
Participation while injured or pregnant is at the client’s own discretion and responsibility.
CoreSync Pilates reserves the right to refuse participation if safety concerns arise.

Children & Guests

For safety reasons, children may not accompany clients into the studio during sessions.
Only registered clients may participate in classes or use equipment.
The minimum age requirement is 14 years old. Clients between the ages of 14-18 must be accompanied by an adult.

Photography & Social Media

Photos or videos may occasionally be taken for promotional purposes. Clients may opt out at any time by notifying the instructor.

Movement for Mind & Body